Any unwanted items must be sent back at the customer's expense in original packaging and condition with tags still attached, along with proof of purchase. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
TFS Retail Ltd
45 Spital Street
Telephone: 01322 291838
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days of delivery. If you require a replacement item (eg wrong size ordered) then we advise you to make a separate order online for the correct size.
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge. We will endeavour to process all refunds within 10 days of receipt however at busier times such as Back to School please allow up to 28 working days.
In the interest of hygiene, we are unable to offer refunds on some items (eg. gumshields etc).
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.